Returns & Refunds Policy

At Avelaya Health, we are committed to providing a thoughtful and supportive experience. This Returns & Refunds Policy explains how refund requests may be handled for eligible services or purchases.

Prescription Medications

For safety and regulatory reasons, prescription medications generally cannot be returned once they have been dispensed or shipped.

If you have concerns about a medication you received, please contact the dispensing pharmacy or the appropriate healthcare provider for guidance.

Treatment Eligibility

Healthcare services and treatment recommendations are based on the professional judgment of qualified healthcare providers. Completing an assessment or consultation does not guarantee that a specific treatment or prescription will be approved.

Fees related to completed consultations or professional services may be non-refundable where permitted by applicable law.

Refund Requests

If you believe that you were charged in error or experienced an issue with an eligible service or purchase, please contact our support team as soon as possible.

Refund requests will be reviewed based on the circumstances of each individual case and in accordance with applicable laws and policies.

Damaged or Incorrect Shipments

If you receive an incorrect or damaged eligible item, please contact us promptly and provide relevant details about the issue. We will work with the appropriate partner to help review the situation and determine the next steps.

Shipping Fees

Shipping and handling fees may be non-refundable unless otherwise required by applicable law or determined appropriate based on the circumstances of a specific order.

Cancellations

Cancellation requests may be accepted before an order, service, or prescription has entered processing. Once processing has begun, cancellation may not be possible.

Please contact our support team as soon as possible if you need to request a cancellation.

Changes to This Policy

We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about a return, refund, or cancellation, please contact us through our Contact Us page.

Avelaya Health